Privacy Policy

In this document, “Adventure Educational Tours”, “we”, “our”, or “us” refers to Australian Adventure Group Holdings Pty Ltd (ACN 661 075 163) trading as Adventure Educational Tours, and we are responsible for your personal data. Our relevant contact details are at the end of this notice.

We are committed to maintaining best-practice privacy standards and complying with all applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

See below for our full Privacy Policy. If you have any questions, please contact us at: dataprotection@australianadventuregroup.com

OVERVIEW

This Privacy Policy explains:

• what personal information we collect

• how we collect it

• how we use and disclose it

• how we protect it

By engaging with Adventure Educational Tours, you agree to the terms of this Privacy Policy.

Information we collect

Depending on the circumstances, we may collect personal information such as:

• name, date of birth, gender

• contact details (address, phone, email)

• passport details (for travel bookings)

• medical information and dietary requirements (where relevant to student safety)

• travel insurance details

• booking and enquiry information

• information provided via agents, schools, parents/guardians or third parties

Some information (e.g. health or dietary needs) may be considered sensitive information under Australian law. We only collect this with your consent and where necessary to deliver safe and appropriate travel experiences.

We may also collect non-personal data such as:

• website usage

• IP address

• browser type

• pages visited

This helps improve our website and services.

Photography & Media

During tours, we may capture photos and videos for marketing purposes. By participating, you consent to this use unless you notify us in writing prior to travel.

How we collect personal information

We collect information when you:

• make an enquiry or booking

• interact with us via phone, email, website or social media

• subscribe to marketing communications

• participate in surveys or promotions

• are included in a booking by a school, parent, or third party

We may also collect information from:

• schools and teachers organising travel

• parents or guardians

• travel agents or booking partners

• insurers or medical professionals (in emergencies)

You must ensure you have consent to provide personal information on behalf of others (e.g. students).

Why we collect, use and disclose your information

We collect and use personal information to:

• arrange and manage tour bookings

• provide educational tour services safely

• communicate important travel updates

• manage relationships and customer support

• respond to emergencies

• improve our services and customer experience

• conduct research and surveys

• send marketing communications (with consent)

• comply with legal and regulatory requirements

We may retain your contact details after an incomplete booking to assist you and follow up.

Disclosure of personal information

We may disclose your information to:

• employees and contractors

• travel providers (e.g. accommodation, transport operators, guides)

• schools, teachers and group organisers

• insurers and emergency services

• IT and service providers

• professional advisors (legal, accounting)

• government authorities (e.g. immigration, border control)

We may also disclose information:

• where required by law

• to prevent serious threats to health or safety

• for law enforcement purposes

Overseas disclosure

As part of delivering travel services, your information may be shared with overseas providers.

By using our services, you consent to this disclosure and acknowledge that overseas recipients may not be subject to Australian privacy laws.

Security of information

We take reasonable steps to protect your information through:

• secure systems and encryption

• restricted access controls

• regular security reviews

However, no online transmission is completely secure, and you provide information at your own risk.

Payment security

• Payments are processed via secure encrypted systems

• We do not store full credit card details

• Transactions are processed through secure payment gateways

Access and correction

You may request access to or correction of your personal information by contacting us.

We will:

• verify your identity

• respond within a reasonable timeframe (typically within 10 business days)

Access may be refused where permitted by law, with reasons provided.

Marketing

We may send you marketing communications about our tours and services.

You can opt out at any time by:

• clicking unsubscribe in emails

• contacting us directly

We comply with the Spam Act 2003 (Cth) and do not sell your data.

Cookies and website use

Our website uses cookies to:

• improve functionality

• personalise your experience

• analyse usage

• support marketing

You can disable cookies in your browser settings, but some features may not work.

Complaints

If you believe your privacy has been breached, please contact us in writing.

We will:

• investigate your complaint

• respond with findings

• work with you toward a resolution

You may also contact the Office of the Australian Information Commissioner (OAIC) if unresolved.

Contact us

If you have questions or concerns about this Privacy Policy:

Email: dataprotection@australianadventuregroup.com 

Post: Privacy Officer Australian Adventure Group Holdings Pty Ltd Level 8, 412 St Kilda Road Melbourne VIC 3004