|
Educational Tours Australia complies with the Commonwealth Privacy Act of 1988 regarding the handling of personal information in accordance with the 10 National Privacy Principles.
To be able to provide clients with appropriate food, possibly health services, and ensure their suitability for activities undertaken during the tour, we need each individual client, or if under 18 years of age, a Parent or Legal Guardian of each client to consent to us collecting on our Medical Questionnaire some personal information about themselves, some of which is classed as sensitive. By completing and signing this questionnaire, or if under 18 years of age, a Parent or Legal Guardian completing and signing on the children's behalf, the clients are giving us their consent to collect (directly from the client, if over 18 years of age), use and disclose this information appropriately.
We explain on the questionnaire that if this form is only partially completed by the clients or their Parent or Legal Guardian, or we do not collect this information at all, we may not be able to provide the clients with an appropriate level of services during the tour, eg catering, activities such as swimming, or health care, or may not be able to contact their family in case of an emergency if, for example, the emergency contact details are not completed.
If we are unable to obtain the personal information for the group, we would consider cancelling the tour. Likewise if we could not obtain the personal information for an individual client of the group, eg if an individual client or their Parent or Legal Guardian will not consent or supply this information, we would consider not permitting that individual to travel with the group. We would not want to be in an ill-informed position without this information, where our level of service or integrity may be at risk, or where a client may be at unnecessary risk.
Use of participating client's personal information
The personal information is used within our organisation by our guide, so that the guide is fully informed and aware of any issues that may occur during the tour, and can make suitable decisions according to the circumstances. For example, the guide can ensure that any special dietary requirements are met by the caterers, or can determine that swimming or snorkelling in windy conditions is not advisable for a person who has described themselves as having limited abilities. The emergency contact details will be used by the guide or our staff in case of an emergency relating to the client.
Openness of our privacy policy and access to client's personal information
Further information on our Privacy policy and management of personal information can be obtained by contacting our Educational Tours Australia staff, using the details provided on the contact page.
Please note also, that clients can access their information, if they request to by contacting us as above.
Disclosure of personal and sensitive information of participating clients
Only pertinent personal information is disclosed to relevant sub-contractors involved in the operation of the tour, or to health services if health care is needed,. For example, special dietary requirements would be disclosed to caterers, or in an emergency situation, any personal health information (which is sensitive information) deemed relevant for treatment would be disclosed to emergency services. The emergency contact details may be disclosed to emergency services by the guide or our staff in case of an emergency relating to the client. Further sensitive information required to treat the client in an emergency may be collected by the staff without obtaining consent under certain circumstances.
Storage of personal information
Participating client's personal information will be kept, stored securely, for the duration of the tour to protect the information from unauthorised access, modification or disclosure. At the end of the tour, these records will be destroyed, except for whatever information is required to be kept if some sort of incident has occurred during the tour.
General contact information relating to the client, agent, organisation, etc who either have booked the tour for the group or potentially may book a tour in the future, will be stored securely, kept up to date, and used possibly for continuing the business relationship, but will not be disclosed to anyone, without their prior consent.
Web Site
Some information is collected from visits to our website and is used for statistical analysis for our business. This data, which is logged by our internet service provider, and is not linked to us directly, is:
Where an email address is supplied by the visitor this address will only be used to respond to a visitors specific enquiry and will not be used for marketing. Educational Tours Australia will never share or sell a visitor's email address.
|
